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Terms and conditions
These terms and conditions (the “Booking Contract”) are between and shall bind the property owner or manager (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
Any Booking is subject to the Booking Contract. This Booking Contract and our confirmation email contain the entire agreement between us and you and forms the basis of your agreement with us so please read them carefully.
Site Operator Terms
By entering into a booking with Us you also agree to the following terms set out by the site operators Parkdean Resorts: The following terms and conditions will apply to your booking. The person who books the holiday by telephone, internet, email or via Our website will be accepting the booking conditions on behalf of the holiday party. Please ensure you read and understand the booking terms and conditions prior to booking. A contract will come into existence immediately between you and the company which owns the Park for which you have made your booking in addition to the contract with us. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. The site operators and we reserve the right to decline or terminate the booking of any guest(s) whose behaviour interferes with the general comfort and safety of other guests and staff. In this event, no refunds will be made. This may include, but is not limited to, verbal or physical abuse and will be up to the management’s discretion. We cannot be held responsible for other people’s behaviour whilst on holiday with the site operator.
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to both us and the site operators holding this information for the purposes of your holiday booking, to help us improve our service to you and to provide you with information about our holidays. We will not disclose this information to any person outside the Site Operators without your agreement, other than our agents for the purpose of your holiday booking unless we are legally required to do so or for crime prevention purposes. There may be CCTV cameras at some locations on the Holiday Park for crime prevention and safety reasons.
Making your Booking
All bookings are subject to availability and we reserve the right to decline any request based on but not limited to factors such as unavailability, unsatisfactory makeup of party etc. We do not accept bookings for hen/stag nights as the site operators (Parkdean Resorts) do not allow this and we are bound by their rules and regulations. Should the makeup of any party be deemed to be in breach of site operators policy or to be likely to cause disturbance to the general comfort of other guests on site booking requests will be declined and any amounts paid refunded in full.
By submitting a reservation request via the website and making payment of booking deposit you enter into a contract and a booking is deemed to be effective once we email confirmation to you to this effect, this contract will be effective from the date the confirmation is sent by us. Bookings made via other sources, ie email/phone etc: you will be emailed a booking form/agreement which should be completed, signed and returned with details of guests included within the party either by Email or Post together with a booking deposit of £50 or full payment if required to secure dates. By submitting reservation requests/returning a booking form and deposit/full payment you agree to abide by the conditions set out in this contract and stated on the booking form/agreement. The Booking shall be made and this Booking Contract shall be effective once the booking fee and the Initial Deposit of £50 or full payment has been received by us and you have received an email from us confirming the Booking at which point the Cancellation Policy (as defined below) will be effective;
If the Quote or Booking Request Form requires that you
Make a payment in full, then you must pay the full amount for the Booking and the booking fee to us by the due date; or pay an initial deposit (the “Booking Deposit”) followed by a balance payment (the “Balance”), then you must make both payments to us within the specified time periods. Reservation/booking requests for arrivals within 8 weeks will be required to make payment in full at time of booking request.
You shall be required to pay an additional damage deposit of £50 (the “Security Deposit”), as part of your payment in full or your Balance payment (as applicable)
You should carefully check the details of the Quote or Booking Request Form before making any payment to us regarding your Booking, as well as the confirmation email and inform us immediately of any errors or omissions.
Facility Passes are included in your booking price, however, these remain the property of Bluebell Holidays and a charge will apply for lost passes as notified at the time of check in. Passes are required to be left in the property on departure.
Paying for your Booking
Where you have only paid the booking fee and/or an Initial Deposit, you are required to send to us your payment for the Balance and the Security Deposit within a certain period prior (8 weeks) to the arrival date specified in the email confirmation. If you fail to make the balance payment due to us in full and on time we shall be entitled to treat your Booking as cancelled by you and the Cancellation Policy (as defined below) shall apply.
The Damage Deposit may be used for any repair and/or replacement of the property, furnishings, fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you following the return of the keys to us, less any deductions in accordance with the conditions listed above within 2-7 days of departure.
If you cancel or amend your Booking
If you need to cancel or amend your Booking you must write to us or email us as soon as possible. A cancellation or amendment will not take effect until you receive confirmation from us. The cancellation policy described in your email confirmation (“Cancellation Policy”) applies to your Booking we will refund any amounts due to you in accordance with the agreed Cancellation Policy.
In the event that
Any balance required from you is not paid in accordance with the time frames set out in the Cancellation Policy; or you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date we give you. We will let you know these times in writing in advance of your stay.
If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. Please see the Cancellation Policy for further details. All guests are required to abide by the site operator rules at all times.
You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time. You agree to comply with the regulations set out by the site operators (Parkdean Resorts) and ensure that they are observed by all members of your party, any member of the party which acts in a way that the site operators consider unreasonable may be asked to leave the site and no refunds will be issued under those circumstances. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition. You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. Should any member of your party behave in a manner which is considered to cause a nuisance or annoyance to other site guests the park operators may require that the whole party leave and this will be considered a breach of this contract and no refunds will be due. You agree to take all necessary steps to safeguard your personal property while at the Property. You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion. You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs, in an emergency or to ensure you are complying with this Booking Contract.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property. If any complaint cannot be resolved during your holiday, you must write to us or email us with full details within 28 days of the end of your Booking. For the avoidance of doubt, you shall always contact us if you have any complaint in relation to your Booking or the Property.
Limit of Liability
Our maximum liability for losses you suffer as a result of us acting in breach of this Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us. Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
Law and Jurisdiction
This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issues which arises between us will be exclusively dealt with by the Courts of England and Wales.
You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person, without our prior written consent. If at any time any part of this Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission. This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor we shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract. We will not be in breach of this Booking Contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion, equipment failure or accident. We will not be in breach of the Booking Contract should the site operators require the termination of occupancy of the premises due to the behaviour of any member of the party which is deemed to be a breach of site operator rules. WIFI internet access is provided as a free of charge courtesy extra, however, due to rural location limitations, there may be periods when technical issues mean that this facility is unavailable. Should this occur we will not issue any refunds as this is beyond our control and no charge has been made for this facility to you.
If we cancel or amend your Booking
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings. Failure to pay full balance by no later than 8 weeks prior to arrival will result in automatic cancellation of your booking and loss of all amounts paid except in exceptional circumstances and by prior agreement in writing from us. If we need to cancel your booking, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking we will refund you any fees you have already paid to us except in the case of non-payment of balance within the specified period prior to arrival. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance). We shall not be liable for any alternative accommodation costs incurred.
If You cancel or amend your Booking
Should you need to cancel your holiday the following refunds/charges will apply:
Cancellations prior to 12 Weeks prior to stay – Full refund will be paid of amounts paid minus an administration fee of £50;
Cancellations up to 8 weeks prior to stay – no refunds will be made for cancellations and full amounts paid will be payable as a cancellation fee. Should the circumstances be exceptional we may decide to refund amounts paid at our discretion minus a £50 cancellation fee. Should you vacate the property earlier than expected no refunds will be applicable. No refunds will be made in respect of any cancellation of party members – the fees charged are based on the property and not the occupancy, therefore, no reductions will be offered for smaller party size, likewise no additional charges will be made should you add members to your party providing this has been done at least 8 weeks prior to arrival and written confirmation has been received from us via Email and subject to maximum occupancy levels. Bluebell Holidays do not accept bookings from groups whose makeup is not allowed by the site, this includes but is not restricted to parties such as Hen/Stag groups. We reserve the right to decline any booking on the grounds that the make-up does not comply with site rules and refund any deposits paid. We do not allow pets in our holiday home and any guests who are found to have broken this rule will be asked to vacate immediately, should this occur no refunds will be issued as you will be in breach of this contract and forfeit rights to refunds.
Additional Charges may apply for early/late check out by prior arrangement. Standard check in is from 3 pm on day of arrival and standard check-out is by 10 am on the day of departure. Facility passes are included in the cost of your holiday however, lost/un-returned passes may incur replacement charges as notified in the holiday home on arrival.
An additional £50 security deposit is payable on all bookings which are refundable assuming no damage/loss etc within 48 hours of departure. You will be required to provide either BACS or PayPal details to enable refunds of security deposits. A full inventory will be available within the property handbook on arrival. Lost keys will incur a loss of security deposit and any damages caused to the property and or it contents will be automatically deducted from security deposits with any additional costs billed directly to the person who made the booking for which payment will be required within 7 days of charge being notified.